Privacy Policy

Information we collect

We may collect information you provide when you contact OctoNexus, including your name, work email address, telephone number, company or property name, and the details of your enquiry.

When you visit this website, limited technical information may be collected automatically, such as your device and browser type, approximate location, pages viewed, and how you interact with the site. If Google Analytics is enabled, it may process usage data according to its own privacy practices.

How we use information

We use information to respond to enquiries, discuss relevant OctoNexus products and services, operate and improve this website, maintain security, and meet legal or regulatory obligations.

We do not use website information to make automated decisions that produce legal or similarly significant effects on individuals.

When information is shared

OctoNexus does not sell personal information. We may share information with service providers that help us operate our website, communications, cloud infrastructure, analytics, or business operations. They may use the information only to provide services for us and as required by law.

We may also disclose information where reasonably necessary to comply with applicable law, protect our rights, prevent fraud or security incidents, or respond to lawful requests from authorities.

Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including support, operational, legal, and accounting requirements.

We use appropriate technical and organisational measures designed to protect information from unauthorised access, loss, misuse, or alteration. No internet-based service can be guaranteed completely secure, so please avoid sending sensitive information through ordinary email.

Your choices and rights

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, deletion of, restriction of, or objection to the processing of your personal information. You may also have a right to withdraw consent where processing relies on consent.

To make a request, contact us using the details below. We may need to verify your identity before responding. You may also have the right to raise a concern with the relevant data protection authority.

Cookies and analytics

This website may use essential technologies needed to deliver the site and, when configured, analytics technologies to understand aggregate usage. You can manage cookies through your browser settings. Disabling some technologies may affect how the website works.

Changes to this policy

We may update this policy when our website, services, or legal requirements change. The effective date at the top of this page shows when this version took effect.