OctoNexus ecosystemTalk on WhatsApp

Guest engagement & AI concierge

Every guest
conversation,
connected.

One hospitality workspace for WhatsApp, responsive web chat, promotions, bookings, payment, and concierge service.

Explore NexAIVA See the web-chat flow
Guest conversationLive
AM
Amelia MorganRoom 1208 · Gold member

Is the Sunday brunch still available?

It is. I can help you reserve a table for two.

Yes, please. 11:30 AM.

Reservation ready · Continue to payment

Reply as Concierge

01 / CAPABILITIES

More than
a message inbox.

01

Official WhatsApp Business API

Broadcast approved messages to multiple contacts while keeping one guest conversation record.

02

Contact tagging & routing

Tag contacts and route conversations to the right department with a clear owner.

03

Hospitality guest context

Bring room number, arrival and departure dates, and loyalty membership into the conversation.

04

AI concierge

Handle common questions, orders, promotions, reservation requests, and feedback summaries.

05

Bookings & payment

Guide a promotion booking from enquiry to order and payment across supported payment gateways.

06

Human takeover

Let a team member take over at the right moment, with the full conversation context available.

02 / PRODUCT VIEWS

Move from a property offer to a conversation and reservation without losing the guest's context.

GUEST CONCIERGE

Promotions that start a conversation.

Present property offers in the guest concierge, then let the guest ask AI or a team member for the details that matter.

NexAIVA guest concierge promotion view
Guest profile
Amelia Morgan

Reservation linked to the conversation

ROOM
1208
ARRIVAL
25 SEP
DEPARTURE
29 SEP
MEMBERSHIP
GOLD
Late checkoutBrunch interestWhatsApp

03 / HOSPITALITY CONTEXT

The details that
make service personal.

NexAIVA gives teams the context they need while they chat. Guest profile details, property stay information, contact tags, and conversation history travel with every handoff. Room-related requests are routed directly to a human team member so flexible rates and property-specific decisions can be handled appropriately.

  • Department routing without losing the guest's story
  • Room enquiries directed to a human for flexible rates
  • Promotion, order, reservation, and feedback activity in context

04 / RESPONSIVE WEB CHAT

Keep the conversation
within reach.

From 1 October 2026, WhatsApp Business API conversations are charged per chat. NexAIVA can offer a responsive web-chat experience so guests can continue a conversation outside WhatsApp when appropriate.

Promotion booking calendar Order and payment journey Chatbot with human takeover
guest.octonexus.com

THE HARBOR HOUSE

Sunday Brunch

Available tables · 11:30 AM
OCT
1213141516
Need help? Continue chatting with concierge

05 / CONTROL & CONTINUITY

Automate the first
answer. Keep people
in control.

Chatbot-enabled service

Answer defined questions, surface promotions, and collect the information a concierge needs to move forward.

Human takeover

Escalate to the right team member without asking the guest to repeat their request.

Controlled operations

Keep approved broadcasts, contact tags, routing, and guest interaction records visible to the right team.

NEXAIVA / BY OCTONEXUS

Make every guest response count.

Talk to OctoNexus about WhatsApp, responsive web chat, and AI concierge operations.

Talk on WhatsApp