📖 The Story Behind NexAIVA

Guests expect fast, personalized communication — but hotel staff can’t be available 24/7 to respond instantly on every channel. Missed questions mean lost bookings, delayed services, or frustrated guests.

NexAIVA was created to solve this communication gap.
It automates repetitive guest interactions while still keeping the human touch. Whether it’s booking requests, check-in status, or basic facility questions, NexAIVA responds instantly, across platforms. And when needed — it knows when to step back and let a human take over.

All of this, fully connected to your PMS and WhatsApp Business API, creates a seamless and intelligent experience from pre-arrival to checkout.

🧠 How NexAIVA Works – Step by Step

💬 1. Guest Initiates a Conversation

• Guest reaches out via hotel website chat widget or WhatsApp.

• NexAIVA greets the guest and begins automated interaction.

🔍 2. AI Understands the Intent

• NexAIVA uses NLP (Natural Language Processing) to analyze guest queries.

• Recognizes intent such as:

  • Booking requests

  • Check-in/check-out times

  • Facilities and services

  • Room availability

  • Dining hours, spa appointments, etc.

🤖 3. Instant Response or Action

• Bot provides answers or connects to your systems (e.g., PMS) to:

  • Fetch guest reservation details

  • Trigger automated messages for in-house guests

  • Offer service recommendations

🧑‍💼 4. Human Takeover When Needed

• If NexAIVA cannot confidently respond, it automatically escalates to a live agent.

• Handover includes full chat history, so staff don’t miss context.

📲 5. PMS & WhatsApp Integration

• Integrated with WhatsApp Business API for verified messaging.

• Can automatically send:

  • Pre-check-in messages

  • In-house guest welcome messages

  • Checkout surveys or thank-you notes

• Optionally links with PMS for guest-specific messaging.

🌟 Key Features at a Glance

• AI chatbot for website and WhatsApp

• Natural language processing (NLP)

• PMS integration for guest-specific automation

• WhatsApp Business API integration

• Intelligent human takeover system

• Multilingual support (if required)

• Message templates, auto-responses, and triggers

• Analytics dashboard for conversation tracking