Empowering Digital Ecosystems

Faq

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❓ Frequently Asked Questions — NexVoucher

  • What is NexVoucher?

    NexVoucher is a cloud-based, paperless digital voucher management system developed by OctoNexus. It allows hotels and businesses to issue, approve, distribute, redeem, and audit various types of guest vouchers — securely and efficiently.

  • What types of vouchers can we create with NexVoucher?

    You can create and manage various voucher types, including: Complimentary Room Nights F&B / Dining Vouchers Gift Vouchers Paid Promotional Vouchers Barter Vouchers (for partner/vendor exchanges)

  • Do guests need to print their vouchers?

    No. All vouchers are sent via secure smart links that guests can open directly from their email or phone browser. No printing or downloads are required.

  • How does the approval process work?

    NexVoucher allows you to configure multi-level approvals. For example, a voucher request might need to be approved by a department head, general manager, and finance before being issued. This ensures transparency and internal control.

  • Can we track voucher usage and redemption?

    Yes. Every voucher has a complete audit trail — from request to approval, issuance, redemption, and even finance validation. All actions are logged and viewable in the admin dashboard.

  • How do staff redeem a voucher at the hotel?

    Guests present their smart link (on phone or email). Front desk or F&B staff can validate and redeem the voucher in real-time via NexVoucher’s dashboard, marking it as used.

  • What if the voucher is used more than once?

    It can’t be. NexVoucher uses a single-use voucher logic. Once redeemed, the voucher link is automatically marked as used and cannot be redeemed again.

  • Can we track barter vouchers and vendor deals?

    Yes. NexVoucher has a built-in feature for barter voucher reconciliation. You can upload supporting contracts and track whether the value of the exchange (e.g., from vendors or other properties) has been properly received.

  • How does the finance and audit team validate voucher redemptions?

    The income audit team can match redeemed vouchers against actual guest transactions in the PMS or POS system. This ensures that vouchers are tied to real activity and accounted for accurately.

  • Is user activity tracked in the system?

    Yes. All user actions — including who created, approved, redeemed, or audited a voucher — are logged in a read-only access log, viewable by system administrators.

  • Is NexVoucher cloud-based?

    Yes. NexVoucher is fully cloud-hosted, allowing access from any authorized device with an internet connection and proper login credentials.

  • How secure is NexVoucher?

    We ensure security through: Encrypted smart links Role-based access control 99.9% uptime hosting on secure infrastructure Audit logs and activity tracking

❓ Frequently Asked Questions — NexAttendance

  • What is NexAttendance?

    NexAttendance is a workforce management platform designed for daily or flexible workers. It helps manage requisitions, attendance tracking, payroll, and forecasting in real time.

  • Can it integrate with my hotel’s occupancy data?

    Yes. NexAttendance can pull occupancy forecasts from your Property Management System (PMS) to help predict daily labor needs and avoid over/understaffing.

  • How do daily workers check in and out?

    Workers can check in via a mobile device or web interface. The system supports photo capture, timestamps, and role-based validation to ensure attendance accuracy.

  • Can we prevent ghost workers or fraudulent attendance?

    Yes. The system includes validation rules (photo proof, role verification, duplication checks) to ensure only approved and present workers are recorded.

  • How is payroll calculated?

    Once attendance is verified, the system automatically calculates wages based on predefined daily/hourly rates — removing manual errors or disputes.

  • Can multiple departments submit worker requisitions?

    Absolutely. Each department can submit requisitions through the system, and these can be routed through approval flows involving HR, Ops, and Finance.

  • What reports can I export?

    You can generate and export: Daily or weekly attendance logs Requisition vs. actual headcount reports Payroll summaries Manning ratios Department-wise labor costs

  • Is it cloud-based?

    Yes. NexAttendance is fully cloud-based and accessible via secure login from any authorized device. No hardware installation needed.

❓ Frequently Asked Questions — NexContract

❓ Frequently Asked Questions — NexAIVA

  • What is NexAIVA?

    NexAIVA is an AI-powered chatbot platform designed for hotels and service providers to automate guest or customer messaging across WhatsApp and websites.

  • What types of questions can NexAIVA answer?

    It can answer a wide range of FAQs, including: Check-in/check-out times Room availability and amenities Directions to the property Promo availability Restaurant hours Nearby attractions You can also customize the responses.

  • Does NexAIVA replace human staff?

    No — it supports your staff. Repetitive or simple questions are automated, while complex or emotional inquiries can be handed off to human agents instantly.

  • Can it integrate with our PMS?

    Yes. NexAIVA integrates with most PMS systems to send automated messages for: Pre-arrival In-house notifications Post-stay follow-ups Birthday or loyalty campaigns

  • Is WhatsApp officially supported?

    Yes. We use the WhatsApp Business API, which is official and secure. Your business gets verified, and you can handle large-scale communication professionally.

  • Is NexAIVA multi-language?

    Yes. It supports multiple languages and can auto-detect guest preferences based on input or settings.

  • What about analytics?

    NexAIVA gives you a dashboard with: Number of messages handled Average response time Chat satisfaction (if enabled) Most asked questions Conversion from inquiry to booking

  • Is guest data secure?

    Yes. All data is stored securely, with role-based access control, logs, and data compliance in place (GDPR-ready).

❓ Frequently Asked Questions — NexTagTrack

  • What is NexTagTrack used for?

    NexTagTrack is a smart asset tracking system that uses RFID technology to monitor the movement and inventory of items like linen, uniforms, and laundry. It’s designed to reduce loss and improve operational transparency.

  • What kinds of items can be tagged and tracked?

    You can tag and track: Towels Bedsheets Blankets Staff uniforms Kitchen cloths Housekeeping carts Any washable asset that can hold an RFID tag

  • What hardware is required?

    You’ll need RFID tags, handheld scanners, and optionally, fixed readers at entry/exit points. NexTagTrack software works with most common RFID hardware brands and can integrate with your existing systems.

  • How does it reduce asset loss?

    By tracking every item’s movement, NexTagTrack alerts you when: Items are not returned from laundry Inventory counts drop below thresholds Items are scanned but not accounted for You can immediately follow up and resolve the issue.

  • Can it be used with laundry vendors?

    Yes. You can log items sent to external vendors and compare incoming batches with your records. This reduces loss and ensures accurate billing and service-level agreements.

  • Do I need to scan every item one by one?

    No. RFID scanners can read multiple tags at once, enabling quick batch processing during sending, receiving, or audits.

  • Is data accessible remotely?

    Yes. NexTagTrack is cloud-based. You can access dashboards, movement logs, and reports from any authorized device with internet access.

  • Can we generate inventory or movement reports?

    Absolutely. You can generate reports by: Item type Department or room Movement status (e.g., sent out, returned, missing) Historical scan data

❓ Frequently Asked Questions — NexServiceDesk

❓ Frequently Asked Questions — NexPOS