NexAIVA – Automated Conversations. Human-Like Precision.
🔹Overview
NexAIVA (Artificial Intelligent Virtual Assistant) is a conversational AI solution that helps hotels automate guest communication across WhatsApp, website chat, and more. It acts as your 24/7 digital frontliner — answering questions, sending booking updates, promoting offers, and even handing over to staff when needed.
With smart integrations to PMS, CRM, and booking systems, NexAIVA elevates service while reducing human workload — delivering instant, personalized, and scalable guest support.
🔹Story Behind NexAIVA
Today’s guests expect fast responses — not hours-long delays or missed inquiries. Most hotel teams struggle to respond to every message across channels, especially outside business hours.
This results in:
Lost bookings
Inconsistent service
Overloaded staff
Missed upselling opportunities
NexAIVA was created to fix this — by automating repetitive responses, engaging guests 24/7, and integrating smartly with hotel systems to deliver timely, relevant information.
From “How do I check in?” to “I need late checkout,” NexAIVA ensures every question gets answered — instantly, accurately, and professionally.
🔹Features
| 🔧 Feature | Description |
|---|---|
| 💬 AI Chatbot (Website & WhatsApp) | Automate replies for FAQs, bookings, directions, facilities, and more |
| 🔁 Human Takeover Mode | Automatically route complex or emotional chats to real staff for manual handling |
| 📅 PMS Integration | Send automated pre-arrival, in-stay, and checkout messages from the PMS |
| 📲 WhatsApp Business API Ready | Use verified WhatsApp Business number for official communication with guests |
| 🛎️ Reservation & Concierge Bot | Assist with room inquiries, upgrade offers, late checkout, transport requests |
| 🗂️ Multi-Language Support | Respond in multiple languages with natural, localized replies |
| 📊 Chat Logs & Analytics | View full history, guest response rates, and conversation insights |
| 🔔 Broadcast & Promotions | Send targeted marketing messages or promotions to past or upcoming guests |
| 🔐 Secure Data Handling | All interactions stored securely with privacy compliance and access logs |
🔹Benefits / Advantages
✅ 24/7 Response Time – No more waiting; guests get instant answers anytime
✅ Staff Efficiency – Free up front office teams from repetitive messaging
✅ Better Guest Experience – Personalized, proactive, and helpful conversations
✅ Booking Conversion – Don’t lose leads due to delays — follow up automatically
✅ Integrated Messaging – Connect to PMS, CRM, and OTA systems for smart replies
✅ Upsell Opportunities – Promote upgrades, late checkouts, dining offers, and more
🔹Suitable Users / Industries
NexAIVA is perfect for businesses in hospitality, travel, or service industries needing automated guest/customer messaging:
🏨 Hotels & Resorts – Inquiries, check-in info, welcome messages, room requests
🏥 Hospitals & Clinics – Appointment reminders, patient support
✈️ Travel & Tour Providers – Tour booking info, schedule updates
🏢 Service Offices & Co-working Spaces – Client inquiries, appointment handling
🛍️ Retail / E-Commerce – Chat-based customer support and order updates
❓ Frequently Asked Questions — NexAIVA
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What is NexAIVA?
NexAIVA is an AI-powered chatbot platform designed for hotels and service providers to automate guest or customer messaging across WhatsApp and websites.
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What types of questions can NexAIVA answer?
It can answer a wide range of FAQs, including: Check-in/check-out times Room availability and amenities Directions to the property Promo availability Restaurant hours Nearby attractions You can also customize the responses.
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Does NexAIVA replace human staff?
No — it supports your staff. Repetitive or simple questions are automated, while complex or emotional inquiries can be handed off to human agents instantly.
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Can it integrate with our PMS?
Yes. NexAIVA integrates with most PMS systems to send automated messages for: Pre-arrival In-house notifications Post-stay follow-ups Birthday or loyalty campaigns
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Is WhatsApp officially supported?
Yes. We use the WhatsApp Business API, which is official and secure. Your business gets verified, and you can handle large-scale communication professionally.
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Is NexAIVA multi-language?
Yes. It supports multiple languages and can auto-detect guest preferences based on input or settings.
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What about analytics?
NexAIVA gives you a dashboard with: Number of messages handled Average response time Chat satisfaction (if enabled) Most asked questions Conversion from inquiry to booking
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Is guest data secure?
Yes. All data is stored securely, with role-based access control, logs, and data compliance in place (GDPR-ready).
NexAIVA - Automated Conversations. Human-Like Precision.